Third Party Maintenance (TPM) from Qualified Networks provides brand-independent support for IT equipment even after the manufacturer’s warranty expires. This extends the life of your hardware and maintains optimal performance without depending on the OEM.
With our service contracts, you benefit from flexible SLAs, cost savings and quick interventions. Our certified engineers support a wide range of brands, including Lenovo, Cisco, Dell EMC, NetApp, IBM, Oracle, Juniper and more.
Why take out a service contract?
With a TPM contract, you benefit from:
- Minimum downtime
Rapid service for maximum performance. - Cost savings
Up to 70% more economical than OEM contracts. - 24/7 Support
Access our Technical Assistance Center. - Brand-independent service
Support for various IT platforms. - One contract, one point of contact
Less red tape.
Our Service Packages
We offer a wide range of Business Continuity Services tailored to your IT needs:
- Server maintenance
Preventive maintenance and quick repairs for optimal uptime - Storage maintenance
One contract for all your storage hardware, including tape storage and filing systems. - Library maintenance
Manage and quickly repair archiving systems and data libraries. - Network maintenance
Diagnosis, troubleshooting and rapid interventions for network equipment. - Break/fix services
Quick resolution of server, network equipment and peripheral failures. Our engineers perform diagnostics, replace parts and perform firmware updates to get your IT environment back up and running quickly. - Backup & disaster recovery
Protect critical business data with automatic backups and fast recovery options. Our solutions minimize downtime and protect your systems from data loss due to failures, cyber attacks or hardware failure.
Service Level Agreements (SLAs).
Our SLAs offer flexibility and security, with guaranteed response times.
For organizations that operate during business hours and need IT support without urgency. Outages reported on business days will be resolved no later than the next business day.
Assistance within four hours during business hours. Our engineers resolve failures on-site and provide prompt repair or replacement of faulty hardware.
24/7 support with an on-site response time of four hours. For companies that always need to stay operational and don’t have time for long waits.
For organizations with flexible working hours.
We also guarantee a quick diagnosis and action plan, so you always know what the next step is in case of a malfunction.
24/7 Support through the Technical Assistance Center
Our Technical Assistance Center (TAC) provides 24/7 access to IT support, including:
- Incident Management – Real-time management and tracking of support tickets.
- Contract Management – Overview of your service contracts and performance.
- Configuration Management – Insight into equipment, configurations and incident history.
Our certified engineers support various brands and platforms, including HPE, Dell EMC, Cisco, IBM, NetApp, Oracle, Synology and Huawei.
question and answer
This is a brand-independent warranty and maintenance service for IT equipment, even after the manufacturer’s warranty expires.
We support HPE, Dell EMC, Cisco, IBM, NetApp, Oracle and Huawei, among others.
Depending on the SLA selected, we will be on site within 4 hours or the next business day.
This includes quick repairs, firmware updates and component installation.
Contact us for a customized SLA that fits your IT needs.
another question?
Contact one of our specialists directly.
